Shipping and Returns
States Authorized for Direct Shipment
Due to the ever-changing nature of wine shipping laws, we may be able to ship wines, directly or indirectly, to all states except Arkansas, Indiana, Kentucky, Mississippi, Utah. If BloodRoot Wines is unable to ship directly to your state, we can arrange for the sale and shipment of our products through a third party. Please note, when dealing through a third party, wine prices, discounts, and shipping costs may differ from those quoted by BloodRoot Wines.
Shipping Costs
UPS Ground is BloodRoot Wines carrier of choice. Ground shipping is provided by UPS is at current market rates. Expedited shipping can be arranged at the customers expense.
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. BloodRoot Wines is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. We will do our best to alert the customer and hold shipment until weather is favorable for wine shipping. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser. It is best to ship to a business address to ensure receipt and signature.
Returns & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to kelly@reevewines.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges.
Due to the small size of our business, a 15% restocking fee will be applied to all canceled orders.